Last updated: 25/05/18
This Privacy Notice covers all platforms through which we offer travel-related services, this includes our Website and where you interact with us on social media such as Facebook (in which case you should also refer to those social media sites' privacy notices).
The data controller of the personal data referred to in this Privacy Notice is Sunshine.co.uk Limited (trading as Bonvoyage.uk), a limited liability company registered at Park Square, Bird Hall Lane, Stockport, Cheshire SK3 0XN and with registered company number 5954656.
All references in this Privacy Notice: to our "Website" refer to the website at www.bonvoyage.uk, to "we", "us" and "our" refer to Bonvoyage.uk, a trading name of Sunshine.co.uk Limited; and to "you" and "your" are to you, the user.
What kind of personal data do we collect?
Personal data you give to us
When you book a holiday with us, you will be required to provide us with certain information, including your name, address, e-mail address and phone number and payment information.
As explained above, if you fill in a booking form but don’t actually complete the booking, we may use your information (which we will have collected using cookies) to check in with you as to whether you need any assistance and whether you would like to complete your booking. For more information about how we do this (and how to prevent this if you wish to do so), please see our Cookie Statement at www.bonvoyage.uk/cookie-information.html.
If you get in touch with our customer service team, whether by phone, e-mail or otherwise, you will be asked to provide us with information. This is likely to include your name, address, e-mail address and phone number.
There are also other instances when you’ll provide us with information, for example if you sign up for alerts and/or updates, register to use our Website, enter one of our competitions or complete a survey.
Personal data you give to us about others
If you are travelling with others or booking a holiday for someone else, you will need to give us personal data about them when making the booking, for example their name and age. It is your responsibility to ensure that anyone who you have provided personal data about is aware and happy that you have done so and is aware of how we use and process their information.
Personal data we collect automatically
When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information.
If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.
For more information, please see our Cookie Statement www.bonvoyage.uk/cookie-information.html.
Personal data that we receive from others
We may also receive information about you from your travel agent for the purpose of carrying out a booking you have made with that agent. In that circumstance, we will only use your personal data to carry out that booking unless we have your permission to do otherwise.
What do we do with your personal data?
Once we have collected the information about you, it will be used for the following purposes:
Legal basis for processing personal data
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
However, we will normally collect personal data from you under the following legal bases:
How and where will your data be processed?
Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.
When your credit card details are required as part of the booking process we store the last 4 digits and an authorisation token. In the case of some low cost airlines, we will use the payment details you provide to purchase the flight seats on your behalf and will use the payment details you provide to do so.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including (in some instances) where we transfer your data to our suppliers so that they can assist us with providing our services to you. Where your information is transferred outside of the EEA, we will take steps to ensure that the information receives the same level of protection as if it remained within the EEA, including by entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU-US Privacy Shield. You have the right to details of the mechanism under which your data is transferred outside of the EEA – for this information, please contact us using the details set out under "How can you contact us?" below.
When do we share your data with third parties?
In certain circumstances we do share your personal data with parties outside of Sunshine.co.uk. The third parties who we share your personal data with include:
Any information that is collected from you directly by hotels or other suppliers or which you share through social media platforms such as Facebook is not covered under this Privacy Notice and we would urge to check their own privacy policies before handing over any of your personal data.
Retention of your personal data
When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
What rights do you have in relation to your personal data?
You have the following rights in relation to the personal data that we hold about you:
If you would like to exercise any of your above rights please contact us using the contact details provided under the “How can you contact us” heading below personal data. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
How do we treat personal data of children?
You are only allowed to book through our Website if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians.
Changes to our Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
How can you contact us?
If you have any questions about this Privacy Notice or wish to exercise any of your data protection rights, please contact our Data Protection Officer at:
Email: [email protected]
Post: Should be sent for the attention of the Data Protection Officer to Sunshine.co.uk Limited, Park Square, Bird Hall Lane, Cheadle, Stockport, SK3 0XN.
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